Refund policy

Return and Refund Policy

Effective Date: [Insert Date]
Store Name: Kakez and Piez
Parent Company: Personal Miracle Consultant Services LLC

At Kakez and Piez, customer satisfaction is our priority. This policy outlines the terms for returns and refunds to ensure a clear understanding for both our customers and vendors.

Eligibility for Returns

  1. Return Window:

    • Items must be returned within 14 days of delivery for a refund or exchange.

  2. Condition of Items:

    • Items must be unused, unwashed, and in their original packaging with tags attached.
    • For defective or damaged items, photographic evidence must be provided upon submission of the return request.

  3. Non-Returnable Items:

    • Customized, personalized, or made-to-order items.
    • Intimate apparel and accessories.
    • Sale or clearance items.

Process for Returns

  1. Initiating a Return:

    • Contact us at [Insert Customer Service Email or Portal] with your order number, reason for return, and photos (if applicable).

  2. Shipping for Returns:

    • Customers are responsible for return shipping costs unless the item is defective or incorrect.
    • Return shipping labels will be provided for defective or incorrect items.

  3. Vendor-Specific Returns:

    • If your purchase was fulfilled by a vendor, the vendor’s return policy may apply. We will coordinate with the vendor to ensure the process is as seamless as possible.

Refunds

  1. Approval and Processing:

    • Refunds will be issued once the item is received and inspected.
    • Approved refunds will be processed to the original payment method within 7-10 business days.

  2. Partial Refunds:

    • Partial refunds may be issued for items returned outside the return window or not in original condition.

  3. Non-Refundable Fees:

    • Original shipping costs are non-refundable, except in cases of defective or incorrect items.

Exchanges

  1. Eligibility for Exchanges:

    • Exchanges are allowed for defective or incorrect items, subject to stock availability.

  2. Process:

    • Contact us to initiate an exchange. Once the original item is returned and inspected, the replacement will be shipped.

Cancellations and Order Modifications

  1. Cancellation Window:

    • Orders can be canceled within 24 hours of placement for a full refund.

  2. Post-Processing Cancellations:

    • Once an order has been processed or shipped, it cannot be canceled.

Contact Us

For questions or assistance with returns and refunds, contact us:

  • Email: office@personalmiracle.com
  • Phone: 301-882-8442

We appreciate your understanding and cooperation in following our return and refund policy. Thank you for shopping with Kakez and Piez!